Refund policy
100% Satisfaction Guarantee
At South Mountain Supply, we stand behind every product we sell. If you are not completely satisfied with your purchase, we're here to make it right.
Return Window
Items may be returned or exchanged within 30 days of the purchase date.
Condition of Returns
All returned items must be unused and in their original condition and packaging. We are unable to accept returns on items that have been used, installed, or damaged after delivery.
Return Shipping
South Mountain Supply covers the cost of return shipping. We will provide a prepaid return shipping label at no charge to you — returns are always free.
How to Initiate a Return
To start a return or exchange, please contact our customer service team:
- Email: sales@southmountainsupply.com
- Phone: 480-496-5664
Our team will respond promptly and provide return instructions along with your prepaid return shipping label.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.
Exchanges
If you would like to exchange an item for a different product, please contact us and we'll be happy to assist.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at sales@southmountainsupply.com or 480-496-5664. We will resolve the issue at no cost to you.